Fun Support Facts

We Love Our Jobs And That Makes All The Difference

Support Tickets Answered
Microscope Photos Taken
Cups of Sipped
Hours of Video Record

Common Support Queries

Before Contacting The Support Team Read Our Common Support Queries

  • Inspection of mechanical operation & illumination system 
  • Optical inspection for resolution & alignment.
  • Objectives & external eyepiece lenses individually inspected & cleaned
  • Operational inspection of diopter control (if applicable)
  • Testing of electrical system & focusing mechanisms
  • Calibration
  • Refurbishing and rebuilding
  • Repair and restoration
  • Spare parts replaced as necessary (at additional cost)
  • Preventive maintenance

  • Lubrication & adjustment as necessary ?
  • Alignment of illumination systems
  • Cleaning of all lenses, prisms, mirrors & external surfaces body.
  • Diagnosis of problems
  • Training on Microscope functionality
  • Contracts and extended warranties available
  • Loaners, rentals and used equipment for sale
  • Recommendations noted and service sticker supplied
  • Disassembly, inspection, and cleaning of major components –
  • Alignment of illumination systems

We provide support of below microscopes

                                Sterio              Measurement                 Metallurgical                    Software
Mantis CompactKestrel EliteTIM5DimensionOneTM
Mantis AliteSwiftM2
Mantis Alite-Cam HDSwift-DuoDigital InspectionM2 VED
Lynx EVOXpressEVO CamM3
LynxFalconCVisionZamZ (handheld)IK 5300 (QC-5000)
Lynx VS8Falcon CNCVisionZND1200 (QC200)
SX25Hawk Elite DuoVisionZ2ND122
SX45Hawk Duo
SX45-TRHawk Duo CNCCameras
 SX100Lumenera Infinity
 Original Mantis (discountinued)Dino-Eye